FAQ
Can I take a vehicle out for a test drive?
- Of course! You just need a valid drivers license, motorcycle license if testing out a bike, complete our test drive form and age requirement is 18+.
How do I hold or order a machine?
- It's simple! We just get a deposit and you're name is on that machine.
Do you offer shipping?
- We have the ability to assist shipping companies, but the customer is responsible for working with the shipping company.
When should I expect my registration documents?
- You should receive a white envelope within 2 weeks.
What if I haven't received my registration documents yet?
- If you haven't received them within the 2 weeks, you need to contact us within 3 months!
What happens if I don't call within 3 months of not getting my registration documents?
- If you haven't reached out to us within that timeframe, you will be responsible for going to the DMV to get a copy of said documents needed for registration.
If I purchase custom plate(s), how long until I get them?
- You should be receiving your plate(s) within 3 weeks and they will arrive in a brown padded envelope!
If I purchase a motorcycle, how long until I get my registration?
- It's actually the same process as custom plates! Within 3 weeks you should see a brown padded envelope containing registration documents.
If I purchase a trailer, how long until I get my registration?
- Your registration documents should arrive in a white envelope within 2 weeks.
I live out of state. How do I get my MSO/Title?
- Your Manufacturer Statement of Origin document will be mailed via certified mail and you will have to sign for it to ensure you have gotten it!
I live out of state. How do I get my transfer information?
- You're transfer information will come in a white envelope. If you don't receive this within one month, please call us!
What if I misplace my MSO document?
- Contact us and we can get another for you. However, you will be charged a $50 fee for replacement of said document.
How long do I have to return apparel?
- Apparel must be returned within 30 days of purchase and must also include original stickers and tags.
What am I NOT able to return?
- Helmets will not be returned due to safety reasons, along with any electrical parts as well.
Can I return apparel that was on clearance?
- All clearance items are final sale, no returns are allowed.
In what instance can we not finance on a machine?
- We can only go back 15 years from the current year in order to get financing on a machine.